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Challenges of commercial establishments for the service to cruise ship tourists in Puerto Plata

 Retos de establecimientos comerciales para el  servicio a los turistas de cruceros en Puerto Plata

Puerto Plata, DR -The Chamber of Commerce and Production of Puerto Plata, in its role as promoter of the economy of the province, organized this Wednesday a discussion together with the Ministry of Tourism and Pro-Consumer, as well as the cruise ports Amber Cove and Taino Bay, with the aim of establishing joint guidelines with the different providers of services to tourists.

Under the title: "Challenges of commercial establishments for the service to cruise tourists", the institutions convened the owners of gift shops and restaurants in the Historic Center of Puerto Plata, as part of the preparation for the reopening of cruise ship arrivals through the Amber Cove port in the Maimón community and the opening of the new cruise terminal Taino Bay in the Bay of Puerto Plata.


Mileyka Brugal, president of the Chamber of Commerce, during her speech stated that, “the CCPPP recognizes the challenges that you as providers of goods and services have had to face in recent years. The abrupt drop in the arrival of tourists by air added to the COVID-19 pandemic, which still affects us, has required great efforts to keep their businesses open, covering fixed expenses, employee payroll, among others, without receiving cash flows. revenue constants.

He stated that "the massive arrival of cruise tourists through the two ports is a great opportunity, but at the same time, it requires the establishment of rules and regulations that benefit everyone and, among them, the visitors who play an important role."

The meeting had as exhibitors a representative of Taino Bay who oriented on its opening prospects, starting in mid-December of this year and the main characteristics of the new cruise terminal. From Amber Cove, who, based on their six-year experience in Puerto Plata, shared the main opinions and comments of tourists regarding their visits to the Historic Center and the city in general. On behalf of Pro-Consumidor there was a presentation (via Zoom) on customer service. Finally, MITUR held an exhibition on different related topics”.

This activity has not been the only one carried out by the Chamber of Commerce on the subject, since in the month of April actions were initiated from the institution that led from the tourist security team to the reestablishment of the security rings in the Historic Center from POLITUR, the National Police, the Municipal Police and the Northern Air Command.

Brugal indicated that other meetings will be held soon with different actors in the value chain, such as tour guides and taxi drivers.


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